• General
• Rental
• Fees
• Vehicle

General

• Ｑ

  Can I inspect the vehicle before renting it?

  Ａ

  Yes, it is possible. Please feel free to contact us first. You can also take a test drive.

• Ｑ

  I'm worried about whether I can drive a camper.

  Ａ

  The vehicle is the Hiace, which is often seen around town. You can drive it like a minivan.
  Please be careful about facilities with height restrictions and multi-story parking lots.

• Ｑ

  How do you use it? (Are there many?)

  Ａ

  Most people rent cars because they can (or want to) sleep in their cars.
  It is used at auto campgrounds and overnight parking lots at ski resorts.
  You can use it to arrive early in the morning and take a nap at a theme park, play a lot and take a nap before returning home, while traveling, park at your favorite place with a nice view and have a meal or sleep, or when returning home after an excursion. It has been.

• Ｑ

  Can pets travel with me?

  Ａ

  Yes, it is okay.
  (We ask that all small and medium-sized dogs wear proper manners in the car.)

• Ｑ

  Is the vehicle a non-smoking vehicle?

  Ａ

  Yes, this is a non-smoking vehicle. If smoking is detected, a cleaning fee will be charged.

Rental

• Ｑ

  What are the rental/return times?

  Ａ

  It will be from 9:00 in the morning to 19:00 in the evening.
  ``Rent the day before'', ``return slowly'', and ``return more slowly'' are also available.
  Information is available under "Options". Please select according to your usage.

• Ｑ

  Can I rent it in winter too?

  Ａ

  All rental vehicles are 4WD (AWD).
  Additionally, from mid-November to late March, we are equipped with "studless tires" so you can use our facilities with peace of mind.
  The camper is equipped with an FF heater that can be used even when the engine is turned off, so you can stay warm and comfortable inside the car even in winter.
  The large storage space also allows you to store large items such as skis and snowboards.
  Please use it not only for winter travel but also for winter sports.

• Ｑ

  Is it okay to come empty-handed?

  Ａ

  Depending on the purpose of use, we have some available as rental equipment.
  If you select the option, you can come empty-handed.

• Ｑ

  I would like to go camping. Do you have outdoor gear rentals?

  Ａ

  yes. Our store offers a wide variety of camping supplies.
  We have outdoor tables, chairs, fire pits, cooler boxes, sleeping bags, etc.
  Please select the necessary supplies from "Options".

• Ｑ

  Could you keep my car after I drove it to the store?

  Ａ

  You can leave up to 1 camper per camper.
  Please note that we cannot be held responsible for any damage caused while parking.

Fees

• Ｑ

  What payment methods are available?

  Ａ

  Payment will be made by credit card or bank transfer.

• Ｑ

  Does it come with ETC? Also, are there regular car tolls on the expressway?

  Ａ

  Yes, ETC is included. The toll fee is the regular car fee.
  If you do not have an ETC card, please use the rental ETC card.

• Ｑ

  Do you have car insurance?

  Ａ

  Yes, I have joined.
  
  Personal compensation: Unlimited (including the amount covered by automobile liability insurance)
  Property compensation: Unlimited (deductible amount: 100,000 yen)
  Vehicle compensation market value (deductible amount 100,000 yen)
  Personal injury compensation: 1 accident limit of 30 million yen x capacity, 1 person limit of 30 million yen

• Ｑ

  What should I do if I have an accident?

  Ａ

  1. If an accident occurs, please take the following measures immediately.
  
  1. Relief of injured persons
  2. Reporting and reporting to the police
  3. Check the person involved in the accident
  4. Contact the store
  
  If you neglect these, you will not be eligible for insurance coverage.
  Once you have reported the accident to the police, please complete the procedures to obtain a traffic accident certificate.
  The rental contract ends when an accident occurs. Even if there is rental time left, the rental fee you paid will be
  Please note that refunds are not possible.

Vehicle

• Ｑ

  I don't know how to use the equipment, is there any explanation?

  Ａ

  Please rest assured that at the time of departure, we will explain the on-board equipment, how to use the equipment, and precautions to be taken.

• Ｑ

  Does it come with a car navigation system, backup camera, and rear monitor?

  Ａ

  Yes, we are fully equipped.

• Ｑ

  Do you have any useful goods or equipment?

  Ａ

  Shoes are strictly prohibited inside the vehicle. There is a shoe rack in the room. We also provide two pairs of slippers for short outings.
  Due to sudden changes in weather, we also have two vinyl umbrellas available.
  We also have disinfectant wipes, tissues, paper cups, bandages, Netsusama sheets, and thermometers available.